Who we are
Our website address is https://equinegears.com.
What personal data we collect and why we collect it
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
- Location, I.P. address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order and send you the order!
When you purchase from us, we’ll ask you to provide your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes we collect and use, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. Includes your name, email address and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when purchased it and where should send it, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you.
We accept payments through Stripe. Therefore, some of your data will be passed to Stripe when processing payments, including information required to process or support the price, such as the purchase total and billing information.
If you leave a comment on our site, you may opt to save your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor has visited the other website.
Who we share your data with
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any information you have provided to us. You can also request that we erase any personal data we hold about you. It does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
May check visitor comments through an automated spam detection service.
Thank you for purchasing Equine Gears. We want you to be entirely delighted with your purchase; if it isn’t checking ‘all of the boxes’, here are our guidelines for returns:
Returns: You have 15 days from the date of purchase to return for refund, exchange or store credit.
All item(s) must be in original, like-new condition, unused with all tags, and in original packaging to be eligible for return. Please contact us at +44 7879 960493 or email@example.com to request a Return Authorization number. For your protection, send returns insured and with tracking.
Refunds: Full price items are eligible for refund, exchange or credit. Sale items are FINAL sales or return for store credit only.
We will inspect item(s) upon return to assess the condition. We will initiate a refund to your credit card or the initial payment method if your refund is approved. We will send your new item(s) via FedEx Ground service in case of an exchange. Returns receiving store credit will be notified with a credit note receipt via email.
Shipping: Original shipping charges are non-refundable. Fees for returning the item(s) are at your expense.
Damages: Equine Gears products carry a limited warranty. If goods are damaged in transit, please send us photos of damaged packaging and contents to process a claim with the shipping carrier. If the products have other imperfections, please contact us directly within 15 days of purchase, and we will evaluate them on a case-by-case basis. Questions: Please contact Customer Service at +44 7879 960493 or firstname.lastname@example.org; our hours of operation are Monday – Friday 9:30 am – 5:00 pm 80 Cambridge street Oldham, Manchester, Lancashire, United Kingdom, OL9 7BY
Please note: this policy applies to Equine Gears products purchased directly from Equine Gears, United Kingdom. For Equine Gears items purchased from a reseller, please abide by the reseller’s return policy.
Your Privacy Rights
We appreciate the trust you place in Equine Gears, and we are committed to respecting your privacy and the security of your personal information.
We always welcome your questions and feedback. For privacy-related issues, please contact us at:
80 Cambridge street Oldham